LaunchLine gives you a branded support and onboarding product you sell to your own merchants. Recurring income you price, you bill, and own outright.
Rate compression, processor consolidation, merchant attrition, terms that change without your sign-off. You are running a real business on income you do not fully control. A line that you own changes that math. You sell Vela as a branded premium support tier to the merchants you already serve. It is recurring, it is yours, and it holds steady when your other lines do not.
The industry's own research points to the same place: the biggest growth opportunity in the channel right now is in services and support. More than half of solution providers already run most of their revenue as recurring. A branded support line is not a gamble on a new market. It is the market the channel is already moving toward, and Vela lets you offer it without building a support floor to match.
Vela handles the everyday Tier 1 volume, day or night, so your team can focus on the calls that need their attention. The call during a Saturday rush, the same how-do-I questions, the after-hours moments. Your techs stay free for the work that only they can do, and you are not growing headcount to cover a phone that never stops.
Your service territory has always been limited by where your techs can physically go. Onboarding a merchant three states away meant a truck roll or a no. Vela delivers a white-glove onboarding experience remotely, walking a new merchant from unboxing to first sale by voice, chat, or text, anywhere. You can sell into and support merchants well past your physical footprint, without opening an office or hiring a field tech in every market.
Book twenty minutes. We will walk you through Vela and map the numbers to your own merchant base.